CentreDesk Artizan is a FREEWARE multi-user call centre solution. One of the CentreDesk Help Desk group, that are affordable and easy to use.
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to artisans
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to On Hold;
Security ensures that only logs assigned to individual artisans can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks.
FREEWARE CentreDesk Artizan call-centre is a free software application from the Databases & Tools subcategory, part of the Business category.
The app is currently available in English and it was last updated on 2012-01-01. The program can be installed on Win2000, Win7 x32, Win7 x64, WinServer, WinVista, WinVista x64, WinXP.
FREEWARE CentreDesk Artizan call-centre (version 6.101) has a file size of 20.48 KB and is available for download from our website.
Just click the green Download button above to start. Until now the program was downloaded 265 times.
We already checked that the download link to be safe, however for your own protection we recommend that you scan the downloaded software with your antivirus.